FAQ

Shopping

  • How can I place an order?

To find the product you are interested in, use the specific category links, sucha as "Bags", "Accessories", etc.) or search inside the website with the "Search" bar. Once you’ve found the product you want to order, choose the quantity and click on "Add to Cart". You will see the selected products by clicking on 'Cart' in the top right corner of the page. From the cart, you can directly modify the amount of the products to buy or remove them if you have changed your mind. To complete the order, just click on "Proceed with the order" and go to the billing/shipping and payment phases.

  • Do I need to create an account to make an order?

The registration to the website isn’t obligatory. You can proceed to checkout as a guest.

  • What can I do if I forgot my password?

If you are a registered user and have forgotten your password, click on "Forgot your password? Click here". You will receive an email with the instructions to retrieve your password.

  • How can I change my contact information?

If you want to change your contact information, please contact us at customercare@savemybag.it. Remember that for each subsequent purchase, you can change your billing and shipping addresses.

  • I saw a product but it is no longer available, how can I purchase it?

The product you are looking for may be temporarily unavailable or out of stock. Contact us at customercare@savemybag.it for more information on the availability of our products.

  • How do I confirm my order?

Once the online shopping procedure has been completed, you will receive an email confirmation at the address used to place the order.

  • Can I add products to an existing order?

You cannot change the processed order or add products to an existing one.

  • I have not received any notifications regarding my order, how come?

If you have not received any e-mail order confirmation from Save My Bag, after you have completed your online shopping procedure, please contact us at customercare@savemybag.it

 

Payment

  • Is my credit card use safe?

The online security of your personal information is important to us. We use a technological coding system (SSL) to safely transmit your personal information and credit card details.

  • How can I change my currency?

If you choose to receive your order in USA or Canada, your order will be charged in US Dollars. For all other destinations, the amount will be charged in Euros.

  • When will the amount be charged to my credit card?

The amount will be charged immediately upon the completion of the online purchase process.

  • Can I pay by cash on delivery?

Yes, you can pay by cash on delivery. This payment method is only possible for Italy and entails an additional charge of 5,00 Euros that the Customer has to pay.

  • I received a coupon code, how can I use it?

You can use your coupon code in the shopping cart. Before clicking "Proceed with Order", select "Do you have a discount code?", enter the alphanumeric code and click on "Update" to refresh the total amount with the discount associated to the coupon code.

  • I have received a gift card, how can I use it?

To find out how to use a gift card, please visit the dedicated Gift Card section.

  • Can I request an invoice?

Yes, you can request the invoice for your order. Enter your billing data when completing the order. VAT and other additional information must be stated in the Notes field.

 

Shipping & Handling

  • When will I receive my order and how much does it cost?

For information on timing and shipping costs, please visit our "Shipping" section.

  • Which courier do you use and where do you ship your products from?

We ship to Italy and to the countries of the European Union with UPS. We ship to the USA and to other countries around the world with Fedex.

All shipments depart from our logistics center in Italy.

  • Can I change the delivery address after the order has been shipped?

You cannot redirect orders to a different address after the shipment has been made. Please be sure to provide an address at which you can be contacted at the time of delivery according to the specified delivery time.

  • Can I choose the day and time of delivery?

You cannot choose the day and time of delivery of an order. We advise you to consult our shipping schedules in the dedicated Shipping section.

  • Can I monitor the shipment of my order?

Once the order has been shipped, you will receive an e-mail confirmation with the shipping details and a tracking number directly from the courier, in order to monitor the shipment of your order online.

  • How will I receive my parcel?

The standard packaging for bags and clutches consists of a dust bag that contains the products, which are labeled and without the price tag. The items, prepared in this way, will be packaged and delivered inside a box of variable size depending on the content.

 

Changes & Returns

  • How can I return a product?

To know our return policy and refunds and to know how to return a product, please visit the “Returns and Refunds” section.

  • Who pays for return shipping?

The shipping costs of the return shall be entirely borne by the Customer.

  • Which courier should I use for my return?

To make your return, you can choose the courier and the service you prefer. We recommend that you keep the tracking code for your shipment. We will not be able to respond in any way for lost and/or untraceable shipments.

  • What packaging should I use for my return and what do I have to indicate on the package?

For your return, you can use the packaging that you prefer, you can eventually reuse the box you received your order in, paying attention to remove the previous labels. The goods must be well folded inside the parcel and must be appropriate to contain them. The goods may be replaced or refunded only if they are intact.

The package must be sent to the address indicated by our Customer Service, which will respond to your return request at the address customercare@savemybag.it.

The name of the person who made the order, the order number and/or a photocopy of the document received with the order must be placed inside the package.

  • I want to change a product. How can I communicate the product I want?

You can send an e-mail at customercare@savemybag.it with the item you would like to receive as a replacement. You will be contacted for the confirmation and for any price differences as soon as we receive your return.

  • Do I have to pay the shipment of the replacement product?

No, you won’t be charged for the shipping of the replacement product.

  • When and how will I receive the refund for my return?

CREDIT CARD PAYMENTS: The refund will be made on the same Credit Card used at the time of purchase; the time it takes to receive the credit varies according to the Banking Institute.

PAYPAL PAYMENTS: The refund will be visible in your Paypal account within 48 hours after receiving the e-mail confirmation of the refund.

CASH ON DELIVERY: The refund will be made by bank transfer to your current account; the time it takes to receive it varies according to the Banking Institute.

 

Product

  • What material are the bags made out of?

All our bags are made out of Poly-fabric with Lycra®.

Poly-fabric with Lycra® is a lighter and more simple material to make than neoprene. This innovative material is a combination of a low-density sponge with the best Italian Lycra®. The result is a lightweight, soft and completely washable handbag that is very pleasant to carry.

  • Which models have a zipper closure and inner pockets?

The Miss collection has a button closure, while the Miss +, Princess, Etoile, Madame have a zipper closure.

The Miss + has an inner pocket while the Miss collection doesn’t have any pockets.

You can find all the information related to product details on the page dedicated to each product.

  • Is the shoulder strap included?

The shoulder strap is included for the Cosette, Rivière Maxi and Rivière Midi models.

For the other models, you can buy the shoulder strap separately.

  • How do you apply the strap?

You can find the instructions on the page dedicated to the desired strap.

  • Do the measurements include the handles?

No, the handles are excluded.

  • How much weight can the bags carry?

Our bags are able to carry the proper weight of a bag in relation to its size. We suggest you not to overstuff them.

  • How can I wash my bag?

You can find the instructions for the care of your bag here: https://www.savemybag.it/it/customer-service/cura-del-prodotto

The black bottom is not removable. The bag can be washed paying attention not to bend the base and taking care of the applications.

We also recommend that you avoid prolonged contact and repeated rubbing with abrasive materials and colored fabrics and to keep the product away from sources of humidity, heat, direct light and chemical and/or oily substances.

  • Is it possible to customize only the Miss bag?

The online configurator is available only for the Miss bag but you can also customize the other models by buying separately the desired items in the Dress Me Up section!

In case of a purchase of an extra ribbon, you will receive two ribbons: the ribbon of the same color of the bag and the selected one.

  • How do you change the ribbon?

The ribbon of the Miss and Miss 3/4  is interchangeable. However, for the Miss 3/4 bag is necessary to add the Extension: https://www.savemybag.it/it/dress-me-up/fiocco- 33503 / extension-staple-35154. The bow of the Petite Miss is not removable.

Check that your ribbon has velcro, open it, slide it out and insert your new bow in the appropriate buttonholes.

  • How do you apply the monograms?

The initials have an opening at the bottom which allows them to be inserted on the ribbon from the top down.

  • Is the dust bag always included?

The dust bag is included for purchases made in our Flagship stores and for online purchases.

  • What is JUMP?

JUMP is a practical organizer, with two inner pockets, that adds an extra value to your bag. Available for the following models: Miss, Miss ¾, Popstar and Club.

  • Is it possible to know if the model I want is available in-store?

We are sorry but we do not know the exact availability of each store. We suggest you contact the retailer directly for more information: https://www.savemybag.it/it/store-locator

You can write an e-mail to customercare@savemybag.it. Our Customer Care service will provide you with all the store references. We also inform you that the entire collection is generally available in our Flagship Stores.

  • My bag has a defect, who can I contact?

You can write an e-mail to customercare@savemybag.it. We will take care of your request and you will be contacted as soon as possible.

  • Is it possible to return a purchase made online to a retailer or vice versa?

No, it's not possible. Retailers are independent from the direct channel. You can make the return in the store where the purchase was made or by sending an e-mail to customercare@savemybag.it for online purchases.

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