FAQ GIFT CARD

The SAVE MY BAG Gift Card is a prepaid card used for purchases on our online store www.savemybag.it

 

  • What value can a Save My Bag Gift Card have​?

The SAVE MY BAG Gift Card is available in the following cash amounts:

82 € - 92 € - 102 €

130 USD – 145 USD – 180 USD

 

  • Can the Save My Bag Gift Card be reloaded once it is activated​​?

The SAVE MY BAG Gift Card is not reloadable. It can only be used until its balance reaches zero.

 

  • What can I buy with a Save My Bag Gift Card​?

You can buy any product available on our online store www.savemybag.it

 

  • How many times can I use my Save My Bag Gift Card​?

You can use your SAVE MY BAG Gift Card until there is no credit left. It cannot be exchanged for cash, nor refunded or replaced if lost, damaged, stolen or unused (even if partially) within the given deadline.

 

  • Can I make a purchase by combining a Save My Bag Gift Card with other payment methods​​?

If the value of the Gift Card does not cover the total order amount, the credit from the Gift Card can be combined with the following method of payment: credit card, PayPal and cash on delivery.

 

  • How can I buy a Save My Bag Gift Card online​​?

Select the value that you prefer and then click on the Add button to proceed to purchase. Complete the form with the shipping address.

 

  • How do I use the Save My Bag Gift Card for online purchases​​​?

1. Choose the products that you want and add them to your Shopping bag,

2. Log in;

3. Insert the Gift card code in the COUPON field;

4. Complete the order.

 

  • How can I find out the remaining balance and expiry date of a Save My Bag Gift Card​​​​?

You can ask for the balance and expiry date of your SAVE MY BAG Gift Card by contacting our customer service department at office@savemybag.it and specifying the number on the card.

You can find the balance on the order confirmation.

The SAVE MY BAG Gift Card is valid for 12 months from purchase date.

 

  • What happens if an online order paid with a Save My Bag Gift Card is cancelled​​​​​?

If you wcancel an online order paid with the Gift card please contact our customer service department at office@savemybag.it

 

  • How do I return products purchased with a Save My Bag Gift Card​​​​​?

For a refund of all or some of the products purchased with a SAVE MY BAG Gift Card, please contact our customer service department at office@savemybag.it within 14 business days of receiving the goods to make refund arrangements.

 

  • What should I do if my Save My Bag Gift Card does not work​​​​​?

If there are any problems with your SAVE MY BAG Gift Card please contact our customer service department at office@savemybag.it

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