FAQ
  • Can I choose the delivery time?

We’ll advice our courier about any request made by the client; however we can’t assume any responsibility in case the courier won’t take it into consideration.

  • What happens if I’m not home at the moment of delivery?

Our courier will provide the address on file with a door tag with instructions on the place and time where to pick the order up. The courier will attempt three times to re-deliver, after that the shipment will go back to the sender, therefore it is very important to indicate a delivery place where someone will be present to receive the shipment.

  • Do I have to pay something at delivery?

No, the total amount is paid in full at the moment of purchase online, unless it has been chosen to pay by cash on delivery. In this case the total amount would be increased of 5cents and it would have to be paid fully at consignment.

  • Can I request an invoice?

Sure, it’s possible to request it by adding a note to the order or request it via email at office@savemybag.it

  • Inserting my credit card information is safe?

Inserting your credit card information is safe. All the data you’ll provide will be utilized only for this sales purpose and protected by privacy laws.

  • Can I pay through the PostePay card?

Yes, it’s possible to pay through PostePay as well.

  • Where is my order?

Upon shipment completion you’ll receive an email notification directly from the courier with the tracking number in order to monitor your order shipping status online.

  • From where do you ship?

All the shipments depart from our operational office in Comun Nuovo, Bergamo (IT)

  • I haven’t received my order yet. What should I do?

All orders are shipped within two business days. In the case more than two business days have pass, we suggest to contact us through email atoffice@savemybag.it

  • Measurements guide/how we measure our products

  • Can I return two different orders in the same box?

Certainly, it’s possible. We request to communicate the return of two different orders through email at office@savemybag.it

  • Can I ship my return using a different courier than the one who delivered it?

Yes, it’s possible to ship the return with a different courier  from the one utilized by us or through mail service, on condition that all the shipping expenses are covered by the client who makes the return.

  • Are your products authentic?

Yes, all of our products are authentic SAVE MY BAG and entirely Made in Italy.

  • Which material are your products made of?

We have two kinds of materials: Felt (100% polyester) and the Poly-fabric with Lycra. An innovative and patent by us fabric made of Lycra coupled with sponge.

  • How are the Promotion Code applied?

In case you are in possess of promotional codes, once you choose and see the products in your cart, you simply need to insert the code in the appropriate space and the amount will be discounted automatically.

  • Can I add or eliminate products from my order?

If the order has not been forwarded add and delete items directly from the cart; if the order has already been forwarded simply contact us by e-mail at office@savemybag.it within 12 hours. Depending on the added or deleted items the price of shipping can change.

  • Can I make a purchase from a mobile phone?

Yes, our website is mobile responsive, fully functioning through mobile and tablets devices.

 

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